Systems Analysis is the part of systems development life cycle in which you
determine how the current information system functions and assess what users
would like to see in a new system, the sub phases in analysis Requirements
Determination, Requirements Structuring, and Alternative generation and choice
Questionnaire
characteristics:
Expense:
Moderate
Confidentiality:
Respondent can be unknown.
Information
Richness:
Medium.
Involvement
Of Subject:
Respondent is
passive,
no clear commitment.
Time
Required:
Low to moderate.
Probing
and Follow Up:
Limited: probing and
follow up are done after original data collection.
Potential
Audience:
Can be quite large, but lack of response from some can bias results.
Interview
characteristics:
Expense:
Can
be high
Confidentiality:
Interviewer knows interviewee.
Information
Richness:
High .
Involvement
Of Subject:
Interviewee
is involved and committed.
Time
Required:
Can
be extensive.
Probing
and Follow Up:
Good:
probing and clarification questions can be asked either interviewer or
interviewee.
Potential
Audience:
Limited numbers, but complete responses from those interviewees.
The
first step in any BPR effort relates to understanding what process to change?
To do this, you must first understand which processes represent the key
business processes for the organization which are the
structured, measured set of activities designed to produce a specific output
for a particular customer or market.
The
important aspect of this definition is that key processes are focused on some
type organizational outcome such as a creation of a product or delivery of a
service. Key business processes are also customer-focused, In
other words, key business processes would include
all activities used to design, build, deliver, support, and service a
particular product for a particular customer.
